Return & Refund Policy

At OrealExpress, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help under the terms outlined below.

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Returns

We accept return requests within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in its original condition

• The item must be returned in its original packaging

• Proof of purchase (order number or receipt) is required

Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for return.

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How to Request a Return

To initiate a return, please contact us at [email protected] with the subject line “Return / Refund Request” and include:

• Your order number

• A brief reason for the return

• Clear photos (required for damaged or defective items)

Our support team will review your request and provide return instructions, including the return address if approved.

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Return Shipping Costs

• Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective

• Shipping fees are non-refundable

• We recommend using a trackable shipping service to ensure your return arrives safely

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Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method

• Processing time: 5–10 business days, depending on your payment provider

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Exchanges

We only replace items if they are incorrect, damaged, or defective.
If you need an exchange, please contact us within 7 days of receiving your order. Once approved, a replacement item will be sent at no additional cost.

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Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards

• Sale or clearance items

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Contact Us

If you have any questions about this policy, please contact us at [email protected]. We are happy to assist you.

Contact Information