Return & Refund Policy

Thank you for shopping with OrealExpress. We value your satisfaction and do our best to ensure you receive high-quality products. However, if your purchase does not meet your expectations, you may be eligible for a return or refund under the conditions outlined below.

Eligibility for Returns

• Returns are accepted within 30 days from the date of delivery.

• The product must be unused, unworn, unwashed, and returned in its original packaging.

• Items that are damaged due to misuse, not in their original condition, or missing parts will not be accepted for return.

Return Procedure

To initiate a return, please contact our support team at [email protected] with the following details:

1. Your order number

2. A brief reason for return

3. Photo evidence (if the item is damaged or defective)

Our customer service department will review your request and provide the return instructions along with the correct return address.

Return Shipping Costs

• Customers are responsible for all return shipping fees unless the product received is incorrect, damaged, or defective.

• We recommend using a track able courier service to ensure your package reaches us safely.

Refund Process

• Once your return is received and inspected, we will notify you via email regarding the status of your refund.

• Approved refunds will be credited back to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error.

Exchange Policy

If you received an incorrect or defective product, please contact us within 7 days of receiving your order at [email protected]. We will promptly send you a replacement at no additional charge.

Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards

• Sale or clearance items

Contact Information